Appointments

The practice will always endeavour to book an appointment with your preferred doctor or nurse and, if this is not possible, will always explain why. By computerising our records it is now much easier for one doctor to continue the treatment started by another.

Cancellations

If you are unable to attend, please inform us as soon as possible so your appointment may be given to someone else.

Long Appointments

A routine appointment is for 10 minutes. If you have a lot to discuss with your doctor please tell the receptionist, who will arrange a longer appointment. This helps to avoid delays to other patients.

Routine Appointments

These can be booked up to two days in advance with any available doctor.

Advance Bookable Appointments

These are special appointments for those people who need to arrange transport, need accompanying, or need that bit more time to arrange time off. These appointments can be booked up to a month in advance.

Same Day Urgent Assessment

If you feel a problem needs to be dealt with the same day, either by telephone or face to face, or you are unsure how important it is, our receptionists will take your phone number and our experienced nurse practitioner (Dennis Richards) will phone you back and arrange appropriate treatment.

Telephone Consultations

You can book to talk to a doctor without needing to come to the surgery. Simple queries can still be left with the receptionists for the doctor to answer as well.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (dial 999) before calling the surgery. The surgery emergency telephone number is 01527 879035. Please only dial this number in cases of genuine medical emergency.

Extended Hours Appointments

We offer extended hours appointments to all patients registered at Davenal House and Stoke Prior Surgeries.  These appointments are especially useful to patients that need a routine appointment and who may find it difficult to attend during normal surgery hours.

These are pre-bookable appointments only and are available on Thursday evenings until 19:10 at Davenal House.  Also Thursday mornings from 07:30 and some Saturday mornings 09:00 until 11:30 at Stoke Prior (please see reception for details).  There is no emergency capacity within any extended hours clinics, which are only accessible by a buzzer system.  Emergencies need to be seen by the Out Of Hours Service before 08:00 and after 18:30 and at the weekend.  Please note that the dispensary at Stoke Prior Surgery is not open on a Saturday morning.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

GP Training

We are a training practice and employ the services of general practitioner registrars. Registrars are fully qualified doctors who have worked in a variety of hospital posts prior to their training in general practice. They are attached to the practice for four to twelve month periods so as to undergo further training to gain the necessary skills required for general practice. On occasions consultations may be recorded solely for teaching purposes, but only with the patient’s consent.

Medical Students

These are doctors still in training who visit the practice from time to time as part of their degree course. When a registrar or student is in the practice, the receptionist will inform you if they are sitting in with the doctor you have come to see, as part of their training. Please say if this would be a problem for you at this time.

Access To The Surgery

Davenal House Surgery

There is a large pay and display car park opposite the surgery, the entrance of which is off the Stourbridge Road. There is limited parking available in the lay-by in front of the shops on the A38 adjacent. A Midland Red West Bus service is situated in the centre of town within easy walking distance of the surgery. For an up-to-date timetable of local bus information phone 01905 765765 or check the website http://www.worcestershire.gov.uk/bustimetables. The surgery is accessible for disabled patients with a ramp for wheelchairs at the front of the building. Patient services and toilet facilities for the disabled are provided at ground floor level.

As some of the doctors' rooms are upstairs. Please inform the receptionist (if possible when arranging your appointment) if you are unable to get up the stairs and the doctor will come down to you.

Stoke Prior Surgery

The surgery is easily accessible and patient services and toilets are at ground floor level. There is ample car parking space at the rear of the surgery.

Deaf Patients

A portable hearing loop system is available at reception at both surgeries for use with most hearing aids. Please inform the receptionist so that it is available for your consultation.