Davenal House & Stoke Prior Surgeries |
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BBC | Health News
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These are the local standards set within this practice for the benefit of our patients. Our Responsibility To You We are always committed to providing you with the best possible service. You will be treated as an individual and will be shown courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems. We will give you full information about the services we provide. Every effort will be made to provide you with appropriate treatment and advice. We will arrange a home visit if you are too ill to attend the surgery. Following discussion, you will receive the most appropriate care, given by suitably qualified people. We will answer your telephone enquiries as promptly as possible and in a helpful and courteous manner. We will make every effort to see you as promptly as possible and in a helpful and courteous manner. We will make every effort to see you promptly at the surgery or give an appropriate explanation for the delay. We will inform you on how to obtain the results of tests and x-rays. Within limitations of the law, you are entitled to see your health records. This should be discussed initially with the doctor, and a fee may be payable for this service. Practice staff involved in your care will give you their names on request, and ensure that you know how to contact them. A doctor will be on call at all times for emergencies but is entitled to decide where it is in your best interests to receive treatment; be it at home, surgery or medical centre. We will provide you with information about how to make suggestions or express concerns about the care we offer. We want to continue to improve our services and therefore welcome any comments you may have. Please pass your comments to the doctor or the practice manager. We will maintain our practice accommodation to the standard required by NHS regulations and health and safety requirements. We will provide appropriate facilities for disabled patients, including access to and within the building. Your Responsibility To Us Pleasetreat staff at all times with courtesy and respect. If possible, please telephone before 10.00am if you need a home visit. Please take the medication prescribed for you. Please let us know as soon as possible if you change your name or address. Please ask for a visit only when you feel it is really necessary (home visits by the doctor are only for patients who are too ill to visit the surgery). Please do everything you can to keep appointments, or tell us or the hospital as soon as possible if you cannot. Remember, your cancelled appointment can be given to someone else. Be ready to tell us of your past illness, medication, hospital admissions and any other relevant details. Should you wish to speak to a doctor please telephone at the end of surgery.
Ask if you are unclear about your treatment. Most delays are usually due to emergencies.
Please be patient. Please accept our advice on vaccination, immunisation and
health screening programmes. Manage your own health and wellbeing by maintaining
a healthy lifestyle - for example, by taking regular exercise and having a varied
diet. Please help us to help you. Freedom Of Information – Publication Scheme ADDITIONAL SERVICES
NHS Dentists To find an NHS dentist locally call the NHS Worcestershire Dental Helpline: 01905 760111. |
